Frequently Asked Questions

How much will it cost to replace my windshield?

If you have a Florida insurance policy with full coverage, including comprehensive or glass coverage… your policy deductible will be waived for windshield replacement. This will result in absolutely no out of pocket expense for you.

For auto glass other than the windshield, your deductible will apply. Your insurance company is required to waive your deductible in accordance with Florida Statute 627.7288 which states… Comprehensive coverage; deductible not to apply to motor vehicle glass. —The deductible provisions of any policy of motor vehicle insurance, delivered or issued in this state by an authorized insurer, providing comprehensive coverage or combined additional coverage shall not be applicable to damage to the windshield of any motor vehicle covered under such policy. If you do not have comprehensive insurance, prices will vary between each model vehicle. Please give our customer support representatives a call and they will gladly provide you with a quote.

I have a high deductible. What will my new auto glass replacement cost me out of pocket?

If you have a Florida insurance policy with full coverage, including comprehensive or glass coverage… your policy deductible will be waived for windshield replacement. This will result in absolutely no out of pocket expense for you.

For auto glass other than the windshield, your deductible will apply. Your insurance company is required to waive your deductible in accordance with Florida Statute 627.7288 which states… Comprehensive coverage; deductible not to apply to motor vehicle glass. —The deductible provisions of any policy of motor vehicle insurance, delivered or issued in this state by an authorized insurer, providing comprehensive coverage or combined additional coverage shall not be applicable to damage to the windshield of any motor vehicle covered under such policy.

Is my windshield free if I have insurance?

If you have a Florida insurance policy with full coverage, including comprehensive or glass coverage… your policy deductible will be waived for windshield replacement. For auto glass other than the windshield, your deductible will apply. Your insurance company is required to waive your deductible in accordance with Florida Statute 627.7288 which states… Comprehensive coverage; deductible not to apply to motor vehicle glass. —The deductible provisions of any policy of motor vehicle insurance, delivered or issued in this state by an authorized insurer, providing comprehensive coverage or combined additional coverage shall not be applicable to damage to the windshield of any motor vehicle covered under such policy.


 If I file a claim with my insurance company, will my rates increase?

Auto glass is covered under the Comprehensive portion of your policy for accidents or events that take place which are outside of your control. Because of this, you are not penalized for these auto glass claims and your rates should not increase. In all of our years of experience in this industry, we have never heard of rates increasing for auto glass insurance claims.

Is it true that I can only get one free windshield per year?

No. This is a common myth that we hear frequently. Per Florida Statute 627.7288 for Windshield Deductible requirements for insurance companies, your insurance company is required to not only waive your deductible for windshield replacement but if you carry comprehensive insurance, they are required to replace the glass as many times as necessary. Driving in Florida with a broken windshield is illegal and very unsafe. Your windshield is an integral part of your vehicles safety system.

Should I call my insurance company first to schedule?

No, call us at Orange Blossom Auto Glass first. We will make it easy for you and file your insurance claim on your behalf, saving you a lot of time and aggravation. We are a preferred auto glass company and work directly with your insurance company to file the claim and process the paperwork. One of the many ways we make auto glass replacement EASY.

How do I file a claim with my insurance company?

Call us at Orange Blossom Auto Glass first. We will make it easy for you and file your insurance claim on your behalf, saving you a lot of time and aggravation. We are a preferred auto glass company and work directly with your insurance company to file the claim and process the paperwork. One of the many ways we make auto glass replacement EASY.

My insurance company wants me to use Safelite but I do not want to. Do I get to choose who does my auto glass replacement?

You wouldn’t let your insurance company decide who your child’s pediatrician is… don’t let your insurance company decide who repairs your vehicle. Your insurance company is required to let you choose your own service provider. If they are referring you to a specific repair company, simply tell them you would prefer to work with Orange Blossom Auto Glass and they will dispatch the claim to us. Orange Blossom Auto Glass is a preferred provider for all insurers and work directly with your insurance to file the claim and process the paperwork. One of the many ways we make auto glass replacement EASY.

Can you come to me or do I have to bring my car to your shop?

Nationwide, over 90% of auto glass replacements are conducted in a mobile arrangement. At Orange Blossom Auto Glass, we pride ourselves in being experts in mobile auto glass repair and replacement. We will gladly come to your home, place of work or place of leisure to perform the repair work. This is yet another way we make auto glass replacement easy!

Can you reseal my leaking windshield that another shop installed?

There are many variables that can cause a leaking windshield. Please give one of our Customer Support Representatives a call to discuss the options.

Do you only replace windshields or do you also do other automotive glass?

At Orange Blossom Auto Glass, we repair and replace windshields, vent glass, door glass, quarter glass, back glass, back slider and sunroof glass in passenger vehicles. If it is auto glass, we do it.

Do you do chip repair?

Yes, at Orange Blossom Auto Glass, we utilize state of the art windshield repair or stone chip repair equipment and chemicals to ensure that you receive high quality repairs every time. Once repaired, the repaired area will be covered by a lifetime warranty against further breakage. Please review our windshield repair warranty. Please give one of our Customer Service Representatives a call to discuss windshield repair details.


My windshield is scratched from my wipers. Can you remove those scratches?

Unfortunately, there is no effective and professional way to remove scratches from a windshield. When this happens, the windshield will need to be replaced. While the majority of insurance claims are for broken windshields, we have seen insurance companies cover this type of damage. Please give one of our Customer Service Representatives a call and we will reach out to your insurance company to file a claim for you.

Can you replace the windshield moulding or gasket around my windshield?

This depends upon the vehicle make and model. Every windshield is different. Please give one of our Customer Service Representatives a call to discuss the details.

How long does the windshield replacement job take?

Our technicians are the best in the business. The average replacement job takes between 30 minutes and an hour. We utilize the very best, most technologically advanced auto glass adhesives on the market reducing the vehicle sit time to an hour after the completion of the job. In total, your vehicle will be unavailable for between 1 ½ hours to 2 hours.

I drive a Mercedes, BMW, Jaguar or another luxury brand. Should I take my car to the dealership for auto glass?

Dealerships do not employ auto glass technicians. They subcontract these jobs to auto glass companies, typically based on a competitive bidding process. Day in and day out, we replace auto glass in all varieties of luxury vehicles. We use only the best materials and the highest skilled technicians to ensure that your vehicle is restored to original condition. To ensure that your luxury car’s glass replacement is done properly, call one of our Customer Service Representatives to discuss the details.

How soon can my vehicle be driven after the replacement?

We utilize the very best, most technologically advanced auto glass adhesives on the market reducing the vehicle sit time to an hour after the completion of the job. Often times, auto glass companies use inferior adhesives that can take 3-7 days to reach safe driving standards. If this curing time is not allowed, your family’s safety is in significant jeopardy.

What is OEM glass?

OEM stands for Original Equipment Manufacturer.

This designation means that the manufacturer of the glass produces original auto glass for installation by the automobile manufacturer, during the vehicles assembly. Aftermarket glass is produced by a company that does not provide glass to the vehicles manufacturer. Aftermarket glass can differ from OEM glass in clarity, glass thickness, color and fit.

Will I get OEM glass from Orange Blossom Auto Glass?

Yes, every auto glass part that we install is OEM. There may be slight variations in the labelling of the glass but all of our glass is provided by quality OEM glass manufacturers. If specific logos and imprints on the glass are required, we will gladly provide parts with these specifics.

Do you guarantee your work?

Our mission is to create customers for life and our approach to business is all about relationships. If we have fallen short in meeting your expectations with our products or services, please let us know and we will gladly take corrective measures. All of our auto glass repairs and replacements are covered by an industry leading, nationwide, lifetime warranty. Please review our warranty.

What is the warranty on new auto glass?

All of our auto glass repairs and replacements are covered by an industry leading, nationwide, lifetime warranty. Please review our warranty.